Accessibility Statement

Last updated: April 22, 2026

Our Commitment

Pristine Marketplace is committed to ensuring that our website is accessible to all visitors, including people with disabilities. We strive to provide a shopping experience that follows recognized accessibility standards and best practices so that every collector and fan can browse, learn about, and purchase authenticated sports memorabilia with ease.

Accessibility Standards

We work to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological differences.

Ongoing Efforts

Accessibility is an ongoing process, and we continually work to improve the experience for all users. Our current efforts include:

  • Structuring pages with clear headings and landmarks for screen reader users
  • Providing descriptive alt text for product and informational images
  • Ensuring sufficient color contrast for text and interactive elements
  • Supporting keyboard navigation across the site
  • Labeling form fields and buttons clearly
  • Reviewing third-party apps, widgets, and integrations for accessibility impact
  • Training our team on accessibility best practices as we add new content

Known Limitations

Despite our efforts, some content on our site may not yet be fully accessible. Areas we are actively working to improve include:

  • Older blog posts and product descriptions that may lack complete alt text or heading structure
  • Some third-party embedded content (such as certain review widgets or video players) that we do not directly control
  • PDF documents that may not be fully screen-reader compatible

We are committed to addressing these limitations and prioritize fixes based on user feedback.

Getting Help and Providing Feedback

If you encounter an accessibility barrier on our website, or if you would like to request information or assistance in an alternative format, please contact us:

Please include:

  • The URL (web address) of the page where you experienced the issue
  • A description of the problem
  • The assistive technology or browser you were using (if applicable)

We aim to respond to accessibility inquiries within 3 business days and to resolve reported issues as quickly as possible. If you would like assistance completing a purchase or accessing information about a specific product, our customer service team is happy to help by phone or email.

Third-Party Content

Our website uses services and content from third parties (including Shopify, Klaviyo, payment processors, and embedded social media). While we encourage these partners to follow accessibility best practices, we cannot always guarantee the accessibility of third-party content. If you experience a barrier with third-party content on our site, please let us know so we can help or escalate the issue to the relevant provider.

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