Frequently Asked Questions

You'll receive an order confirmation email immediately after checkout, followed by a shipping confirmation with tracking information once your order has shipped.

• Most orders: ship within 2 business days via FedEx, UPS, or USPS
• Custom-framed items: ship within 5-7 business days due to the framing process
• Domestic transit: typically 2-7 business days after shipment
• International transit: varies by destination and carrier, typically 7-21 business days

Yes. We ship to the United States and more than 60 countries worldwide, including Canada, Mexico, the United Kingdom, most of Europe, Australia, New Zealand, Japan, South Korea, Singapore, and select countries in South America.

Available shipping destinations and rates are displayed at checkout. International orders may be subject to customs duties, taxes, and import fees determined by the destination country — these are the buyer's responsibility.

Don't see your country at checkout? Email help@pristinemarketplace.com and we'll do our best to accommodate.

Order changes and cancellations aren't guaranteed, but we'll do our best to help. Contact help@pristinemarketplace.com as soon as possible with your order number.

If your order has already shipped, you'll need to follow our return process after receiving it.

We're sorry to hear that. Email help@pristinemarketplace.com within 60 days of delivery with:

• Your order number
• Photos of the damage and the packaging
• A brief description of what happened

Our team will respond with next steps — typically a replacement or full refund.

Email help@pristinemarketplace.com within 60 days of receiving your order. Please include:

• Your order number
• The reason for the return (unwanted, damaged, incorrect, or misrepresented)
• Photos if the item arrived damaged or differs from the description

Our team will respond with return instructions and a return shipping address.

Once we receive and inspect your returned item, we'll process your refund to the original payment method. Refunds typically appear on your account statement within 2-5 business days of processing, depending on your bank or card issuer.

You'll receive a confirmation email once your refund has been issued.

We offer a 60-day return policy for any reason. Items must be returned in the condition they were received, with all original packaging, certificates of authenticity, and authentication holograms intact.

See our full Refund Policy for complete terms.

Yes. Every autographed item on Pristine Marketplace is authenticated by leading third-party authentication companies including PSA, JSA, Beckett, Fanatics, Steiner, and SGC. We guarantee the authenticity of every item we sell.

Each item comes with a Certificate of Authenticity (COA) and/or a tamper-evident authentication hologram that allows you to verify the item directly with the authenticator.

Every authenticated item includes a unique authentication number printed on the COA or hologram. You can verify this number directly on the authenticator's website:

• PSA: psacard.com/cert
• JSA: spenceloa.com (Letter of Authenticity lookup)
• Beckett: beckett-authentication.com
• Fanatics: fanaticsauthentic.com

If you have any trouble verifying your item, contact us at help@pristinemarketplace.com.

We stand behind every item we sell with a lifetime authenticity guarantee. If you ever have concerns about the authenticity of an item purchased from Pristine Marketplace, email help@pristinemarketplace.com with your order number and details, and we'll make it right.

We accept:

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Shop Pay (including installment payment options on eligible orders)
• Apple Pay and Google Pay
• PayPal

Rates from 0%–36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

State notices to consumers: affirm.com/licenses.

Due to state laws and regulations, we're required to collect sales tax in states where we have tax obligations. The tax rate is determined by the shipping address on your order.

If you qualify for tax exemption (for example, as a registered reseller or non-profit), please contact us before placing your order with your exemption documentation, and we'll arrange tax-exempt pricing.

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama, and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

Seller's program account number: SSU-R011103176

Yes. We work with retailers, resellers, event planners, and corporate gift buyers who need volume. Email sales@pristinemarketplace.com with:

• The product types or categories you're interested in
• Approximate quantity
• Intended use (retail, corporate gifts, event, etc.)
• Your timeline

Our wholesale team will follow up with pricing and availability.

Yes. If you're an established seller of authenticated sports memorabilia, learn more about our consignor program on our Sell With Us page.

The fastest way to reach us is by email. Our team responds within 48 hours during business days (Monday-Friday).

• General questions & order support: help@pristinemarketplace.com
• Wholesale & bulk inquiries: sales@pristinemarketplace.com

Please include your order number (if applicable) and any relevant details so we can help you faster.

Our customer support team is available Monday through Friday, excluding major U.S. holidays. Emails received outside of business hours will be answered on the next business day.

Pristine Marketplace is headquartered in Phoenix, Arizona, with 60,000+ square feet of warehouse and office space. All authenticated inventory ships directly from our Phoenix facilities.

Mailing address:
Pristine Marketplace
1095 E. Salter Dr.
Phoenix, AZ 85024
United States