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FAQ

I just placed an order. When will I receive tracking information?

Once your order has been placed, you will receive an email confirmation with your tracking information within two business days of when your order has been placed.

I received a product, and I would like to return it. How do I initiate a return?

Pristine Marketplace must be notified within (60) days of the receipt of the package of any unwanted, damaged, missing, or misrepresented items. Once processed, your refund can take up to 2-5 business days to reflect on your account statement. You will receive a confirmation email once this is completed.

How do I contact the Pristine Marketplace?

If you have any questions or comments for us, please contact us at help@pristinemarketplace.com with all of your details and we will get back to you within 48 business hours. Thank you!

Can I buy products in bulk?

Yes! If you are interested in purchasing product in bulk, please contact sales@pristinemarketplace.com. 

Are your items authentic?

All items that are sold on Pristine Marketplace are authenticated by trusted third party authentication companies in the industry. We guarantee the authenticity of all items on our website.

Why am I being charged tax?

Due to state laws and regulations, we are required to charge state taxes for products being sold. You may be tax exempt if these items are being sold for the purpose of business or charity. If you have exemption from sales tax in the state these items are to be shipped to, please fill out this Tax Exempt form.

Alabama Residents:
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.
Seller's program account number is SSU-R011103176